Privacy policy This privacy policy applies between you, the User of this Website and Sunderland Bowl Limited, the owner and provider of this Website. Sunderland Bowl Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.
Sunderland Bowl Limited is committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. All defined terms contained within this privacy policy are defined in our Terms.
We use the information we collect about you to help efficiently administer our business and the services we provide to you in accordance with the Data Protection Act 1998 & GDPR. We take privacy seriously and endeavour to be as open as possible in terms of how your information is used.
We DO NOT SELL or PROVIDE your data to any of our third-party partners. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998 & GDPR. For more details on security see the clause below (Security).
Any or all of the below Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
General Bookings
If you wish to book games of bowling using our Website, we will need to know your name, e-mail, address, phone and credit card details. We gather this information to allow us, our agents and subcontractors to process your booking and to send you an email confirmation of each booking.
Specifically, Data may be used by us for the following reasons:
- Internal record keeping.
- To keep you informed about special offers and promotions.
- Improvement of our products/services.
- Transmission by email of promotional materials that may be of interest to you.
- Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customize or update the Website.
Control your own Data
If you have a data related query or complaint or you wish to be erased, you can contact us through the following methods;
Contact by email: privacy@sunderlandbowl.co.uk or submit an enquiry via our website.
Third party websites and services
Sunderland Bowl Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website and/or our marketing campaigns. The providers of such services do not have access to certain personal Data provided by Users of this Website.
Third party service providers:
- MailChimp.com, Google.com, Stripe.com, PayPal.com, Facebook.com, Twitter.com, Instagram.com
Note: All data gathered by the plugins is monitored and analysed only by Sunderland Bowl Limited.
Sale of business
In the event that our business is sold or integrated with another business, your details will be DELETED from our servers and will NOT be provided to the new owner.
Your Consent
By using our Website and online booking service and submitting your information, you consent to the collection and use of that information by Sunderland Bowl Limited as set out in this Privacy Policy.
We may collect the following Data, which includes personal Data, from you: Full name, home or work address, email, phone number, IP, gender, date of birth, web-browser type, operating system and device, a list of URLs starting with a referring site, your activity on this Website, and the site you exit to.
IMPORTANT
In order to keep your payment details safe, we need to verify the payment by asking for home/work street address, postcode, and city. We DO NOT save your payment details in our servers. In order to increase the security level, we have decided to keep all payment details at certificated and licensed service providers such as; PayPal.com or Stripe.com
How long we keep your data
We will retain any Data you submit until copy or erase requested by email at privacy@sunderlandbowl.co.uk. The members and guest booking data are held for 190 days. After that time is DELETED!
Security
Data security is of great importance to Sunderland Bowl Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website. If password access is required for certain parts of the Website, you are responsible for keeping this password confidential. We endeavour to do our best to protect your Personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of the service will signify that you agree to any such changes.